Returns & Exchanges
We want you to love your purchase, but if you are not completely satisfied, we offer a straightforward returns process for all unworn items within 60 days of purchase. Whether you prefer to return via post or at one of our ALDO UK stores, we make it easy to get your refund or exchange.
Prepare Your Item
Place your unworn items back into their original packaging, ensuring all tags are still attached and the box is securely sealed.
Generate Return Label
Visit our online returns portal to enter your order number and email address to download a pre-paid Royal Mail or Evri return shipping label.
Drop Off Your Parcel
Affix the label to the outside of your package and drop it off at your nearest designated post office or parcel shop location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing